Download Eset Remote Administrator For Mac

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[KB6543] Download ESET Remote Administrator Agent from the ESET website (6.x)

Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console. Click the Remote Install tab and then click Package Manager. Click Add in the Packages Manager window.

Issue

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

  • To see the list of products and dates for ESET end-of-life, visit the ESET End of Life policy (Business products)
  • See our instructions for migrating ESET Remote Administrator to version 7 (ESMC).

Details

The ESET Remote Administrator Agent (ERA Agent) facilitates communication between client computers, other ESET Remote Administrator (ERA) components such as ERA Proxy Server, and the ERA Server. ERA Agent must be installed on all client computers where other ESET Remote Administrator components or ESET Endpoint products are installed.

Solution

Error 1603 when installing the ERA Agent

Occasionally during the installation of the ERA Agent, the notification 'Error code 1603- Installation ended prematurely' will display. Use the following troubleshooting steps to resolve this error:

Eset Remote Admin

  • If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt the installation again.
  • When you run the ERA Agent Live installer, right-click it and select Run as Administrator from the context menu.

  1. On your client workstation, go to the ESET Remote Administrator 6 Download page and click Standalone installers.

    Figure 1-1

  2. In the Configure download section, select the information below and then click Download.
    • ERA component: Select Agent
    • Operating system and Bitness: Select the operating system of the client

    Figure 1-2

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  1. Double-click the downloaded .msi file and click Next to continue to the Setup Wizard.

    Figure 1-3

  2. Accept the End-User License Agreement and click Next.

    Figure 1-4

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  1. Select the type of installation you want to perform a Server assisted installation or Offline installation.
    1. Specify the Server host (name or IP address) and Server port of your ERA Server (the Default Server port is 2222). If you are using a different port, replace the default port with your custom port number. Verify Server assisted installation is selected and click Next.

      Figure 1-5

    2. Enter the Username and Password used to access your ERA Web Console to allow the Agent to download updates and new certificates.

      Figure 1-6

    3. Click Choose custom static group and use the drop-down menu to select the appropriate static group for the client computer. Follow the steps on-screen to complete installation.For Server assisted installation:

      Your client computer must be able to communicate with ERA Server over the network. This method is not currently available for OS X computers.

    4. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.

  • For Offline installation:

    Your client computer is unable to communicate with the ERA Server, or you are installing an OS X client. Before performing an offline installation, verify you have the Agent certificate available on the targeted client computer.

    Default certificates

    Peer certificates and Certification Authority that are created during installation are, by default, contained in the Static Group All.

    A user must have the following permissions for the group that contains the modified object. Once permissions are in place, follow the process below.

    1. Specify the Server host (name or IP address) and Server port of your ERA Server (the Default Server port is 2222). If you are using a different port, replace the default port with your custom port number. Verify Offline installation is selected and click Next.

      Figure 1-7

    2. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. Click Admin → Certificates. Select the certificate you want to use for this installation and click Export. Transfer the exported certificate to the client computer using removable media or another method of your choice.

      Figure 1-8
      Click the image to view larger in new window

    3. In the Agent Setup Wizard, next to Peer certificate, click Browse. Navigate to the certificate you want to use for this installation and click Open. If the Certificate authority is already present in ERA, leave this field blank. Click Next.


      Figure 1-9

    4. Follow the steps on-screen to complete installation. To verify the Agent is working properly, check the status log located at: C:ProgramDataESETRemoteAdministratorAgentEraAgentApplicationDataLogsstatus.html.

    1. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.
Last Updated: Mar 23, 2020

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Download the ERA Agent installation package from the ESET website. Select the appropriate package depending on the client computer's OS:

•Windows

Eset Remote Administrator Agent Download

•Linux

•macOS

Server assisted installation - using the Agent installation package, this method downloads certificates from the ERA Server automatically (recommended for local deployment).

NOTE

If you decide to allow Server assisted installation by another user, make sure the following permissions are set:

•The user must have Use permission for the Certification Authority that signed the server 's peer certificate and Use permission for at least one peer certificate. If no such certificate exists, the user will need Write permission to create a new one.

•Write permission for the static group where the user wants to add the computer.

Eset Remote Admin Download

Offline installation - using the Agent installation package. You must manually export certificates and apply them in this deployment method.

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If you encounter issues with the ERA Agent during installation, check the status log on the client machine to make sure ERA Agent is working properly. If there are problems with the Agent (for example, it is not connecting to the ERA Server), see Troubleshooting - Agent deployment.